A gift card is a physical card that is sent through the postal service. An eGift card is an electronic version of a physical card that can be ordered online and sent via email to the purchaser’s email address. eGift cards can then be redeemed for their value at participating card retail partners. eGift cards are more secure, avoiding the risk of lost and stolen gift cards. eGifts are more convenient and perfect for last minute gift giving, buy online and receive your eGift card via email in just minutes.

A card partner is the participating retailer you’re purchasing the eGift card from. We’ve partnered with some of Australia’s leading retailers, where you can pre purchase discounted eGift cards at some of your favourite stores. Your selected card partner will be able to assist you with your eGift card enquiries. Card partner contact details are available on the eGift card, on the card partner’s website or ‘Contact Us’ page.

Once you’ve purchased your selected eGift card on our website, we will email your eGift card to your nominated email address. Be sure to check your spam or junk mail folder as well, in case your eGift card email goes there.

After purchase, you will receive 2 emails. A receipt email and your eGift card in a separate email. Please note it may take up to 4 business hours for these emails to arrive in your inbox. If you think there is a delay, then we suggest you check your spam or junk folders. In some cases, emails can be delayed for reasons out of our control, such as: the recipients email address is full, there is a network outage with your email provider, some firewalls and security may delay the arrival of your eGift card email as well. If you have any concerns please contact us via the “contact us” page.

The simplest and easiest way to redeem your eGift card is straight from your mobile phone (iOS and Android).  Most card partners allow for eGift cards to be redeemed in store and online at their respective websites.

eGift cards are a great gift idea.  Perfect for birthdays, anniversaries, Christmas and corporate gifts. To gift an eGift card to someone special, please follow these simple steps:

• Select your chosen card partner (i.e. Harvey Norman, BCF, Rebel)
• Select your eGift card value and make payment for your eGift card.
• After you receive your eGift card purchase in your inbox, you can then email eGift card directly to your gift recipient or
• print it out and add it to a greeting card to hand to them personally.

A card balance means the unspent value on your eGift card.

For balance enquiries, customers can only obtain these details from the card partner.  Card partner contact details are available on the eGift card, on the card partners online website or ‘Contact Us’ page.

Your eGift card is valid at your chosen card partner only, but most card partners do provide eGift card redemptions in-store and online.

Your eGift card is valid for transactions only.  Any unused balance will be available to use via the eGift card only. Card partners will not provide any unused balance in cash or credit.

eGift cards are more safe and secure than physical gift cards. Firstly, check your email inbox (and spam or junk folder). Still can’t find it? Please contact your card partner who may be able to assist. Please treat your eGift card like you would cash, as most card partners do not provide refunds/replacements for lost or stolen eGift cards.

Firstly, check your email inbox (and spam or junk folder). Still can’t find it?  Please contact us info@clubconnect.au. You will be asked to provide the details of the email address you supplied at the time of purchase and verify a few details for secure.

The law requires that most gift cards or vouchers be sold with a mandatory minimum expiry period of three years. The period begins from the date a gift card is sold to a consumer. Businesses can choose to apply an expiry period longer than three years and no maximum expiry period applies. Each card partner has their own terms and conditions on usage of eGift cards. eGift cards can only be used within the validity period, and it is up to the card holder to use the full value within the validity period.

You can select from multiple options such as,$50, $75, $100 and $200 denominations for eGift cards. If you wish to purchase larger denominations, you can purchase multiple eGift cards (i.e. should you wish to provide a $400 eGift card as a gift, please add 2 x $200 eGift cards to your shopping cart).

Yes you can! You can add multiple eGift cards to your cart from the same card partner, or you can add multiple eGift cards from a range of card partners to your cart. Adding multiple eGift cards to your shopping cart ensures only one transaction, saving you the time it takes for multiple transactions.

Where the cost of the purchase exceeds the available card balance, the card holder will be required to make the difference with an alternate form of payment.  Using the above example, the $150 item can be purchased using the $100 eGift card and $50 from an alternative form of payment (i.e. cash, credit card or using another eGift card).  Please note this applies to participating retailers who accept split transactions, typically in store transactions only, as most online sites don’t support split payments.

Please contact your card partner, who can confirm their current exchange and returns policy.

eGift cards cannot be cancelled once they are issued, except if they are cancelled at the card partner’s discretion. Be sure to select the correct denomination and correct card partner before confirming your transaction.

All prices are in Australian dollars and include GST where applicable.

We accept online payments using VISA and Mastercard only.

There are no fees for using the eGift card. The entire balance on the card is for the card holder’s use. Please note though that some card partners may have a minimum transaction amount applicable.

No, eGift cards cannot be reloaded or have subsequent value added to it. Once your eGift card has reached a nil balance, it cannot be reactivated. For additional value to your eGift card, please purchase a separate eGift card.

There are no fees for using the eGift card. The entire balance on the card is for the card holder’s use. Please note though that some card partners may have a minimum transaction amount applicable.

Don’t worry as your eGift card is multi-usable. Continue using the eGift card until the value has been used up or the eGift card has expired. You can check your card balance by contacting your selected card partner.

No, once your eGift card has expired it cannot be reinstated.

No, your eGift card can only be used at your selected participating card retail partner.

No, eGift cards are nationally recognised in Australia. Most card partners also provide online shopping solutions.

eGift cards cannot be cancelled once they are issued, except if they are cancelled at the card partner’s discretion. Be sure to select the correct denomination and correct card partner before confirming your transaction.

ePlease contact the card partner and have your eGift card number handy.

• Check if the transaction amount is higher than your eGift card balance amount.
• Check the expiry date of your eGift card.
• Make sure you are attempting to transact with the correct card partner.
• If still having issues, please contact the card partner and have your eGift card number handy.

No, all eGift Cards are only available for pre-purchase online. They will be delivered to the email address provided after you have completed your purchase. This means, there are no wait times or additional fees for delivery, making it a convenient way to shop or last-minute gift.

We’ve partnered with some of Australia’s leading retailers, so you can pre purchase discounted eGift cards. If you’re searching for a major retailer that we don’t have eGift cards for currently, please let us know on info@clubconnect.au.

• For support during the eGift card purchase process, please contact info@clubconnect.au. Support is available 7 days a week, Monday-Saturday 8.00am – 5.00pm (AEST) and Sunday 8.00am – 4.30pm (AEST).
• For any customer support enquiries regarding your eGift card after purchase, please contact the card partner, quoting your eGift card number. Card partner contact details are available on the eGift card, on the card partners website or their corresponding ‘Contact Us’ page.